FREQUENTLY ASKED QUESTIONS
WHAT SIZE IS RIGHT FOR ME?
WHAT IS THE BEST WAY TO CLEAN THE BANDS?
The best way to clean your Hit Your Potential Band is to hand wash your band with cold water using a mild soap. Once the band is washed, air dry.
DO YOU OFFER DISCOUNTS ON BULK ORDERS?
Yes! We offer a discounted % on bulk orders as little as 10 bands. For bulk orders email us at email@example.com
CAN I CHANGE MY ORDER ONCE IT’S PLACED?
Due to fulfilling orders very quickly, we are unable to change your order once it is placed. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Clothing purchased from Hit Your Potential may be returned for store credit within 30 days of purchase. All items must be unworn and unwashed. For Resistance bands, they must be unused and still in the original packaging.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
*If a product is individually marked as final sale, that voids the standard return policy.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We thank you for understanding this policy!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
I WAS SHIPPED THE WRONG PRODUCT
We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email to firstname.lastname@example.org to notify us of the mix up. Please make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. We will then send you a prepaid shipping label to return the item and get your correct item on the way!
For all other customer service inquiries or questions please email info to email@example.com