FAQS

FREQUENTLY ASKED QUESTIONS

WHAT SIZE IS RIGHT FOR ME? 

We offer 4 different sized bands to cater to your needs.
-Our Gray 15in Medium/ Light resistance band is our most popular for beginners just starting out or for those looking for a lighter resistance.
-Our Gray 17in Light Band is great for exercised with more range of motion (think lateral lunges and sumo squats). This band is also great for those 150lbs and above.
-Our Black 15in Heavy Band is our most popular sold band. This is great for more advanced lifters or those who have started with our Medium/ Light 15in Band and are ready to move up to the next level. 
-Our Black 17in Medium/ Heavy Band is perfect for those wanting to do more range of motion exercises with more of a challenge compared to the Gray 17in Band. This band is also great for those 150lbs and above. 

 

WHAT IS THE BEST WAY TO CLEAN THE BANDS?

 The best way to clean your Hit Your Potential Band is to hand wash your band with cold water using a mild soap. Once the band is washed, air dry.

 

ORDERS/SHIPPING 

 CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Due to fulfilling orders very quickly, we are unable to change your order once it is placed. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. 

RETURNS/EXCHANGES 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Clothing purchased from Hit Your Potential may be returned for store credit within 30 days of purchase.  All items must be unworn and unwashed. For Resistance bands, they must be unused and still in the original packaging. 

Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 

 *If a product is individually marked as final sale, that voids the standard return policy.

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We thank you for understanding this policy!

AM I RESPONSIBLE FOR RETURN SHIPPING?

You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.  

I WAS SHIPPED THE WRONG PRODUCT

We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email to contact.hyp.lv@gmail.com to notify us of the mix up. Please make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. We will then send you a prepaid shipping label to return the item and get your correct item on the way! 


For all other customer service inquiries or questions please email info to contact.hyp.lv@gmail.com